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Matthieu ROUX

Lean director (Black Belt certified)
French

Lean
Quality
Data analysis
Performance
Amélioration Continue
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Matthieu ROUX
36 years old
Driving License
Nantes (44000) France
Contact me
Professional Status
Employed
Open to opportunities
About Me
I bring a data-driven operational excellence expertise to the entire chain, from production to customer relations.
The goal? To build the customer experience of tomorrow.
I am known for my analytical mind, my ability to step back and my organizational skills.

Competencies:
▶ Management
▶ Operations (luxury and premium)
▶ Customer Relationship
▶ Operational Excellence
▶ Lean Office
▶ Lean Six Sigma
▶ Quality
▶ Data Analysis

Black Belt Lean Six Sigma
Digital Transformation
Experiences
  • Managing a team of 20 people (with 3 managers direct report) in France and UK
  • Supervising activities of 3 departments : Lean, Data Analysis & Forecasts, Quality for the customer relations department
  • Customer Excellence Award 2021
  • KEY RESULTS :
    • Customer Satisfaction : +23%
    • QoS : +28%
    • Average Handle Time (AHT) : - 20%
    • Outsourcing to handle the growth of contacts (number of agents : +84%
    • Good to know : 1.9 millions contacts in 2021
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