I bring a data-driven operational excellence expertise to the entire chain, from production to customer relations. The goal? To build the customer experience of tomorrow. I am known for my analytical mind, my ability to step back and my organizational skills.
Competencies: ▶ Management ▶ Operations (luxury and premium) ▶ Customer Relationship ▶ Operational Excellence ▶ Lean Office ▶ Lean Six Sigma ▶ Quality ▶ Data Analysis
Defined the group lean policy (headquarters, 2 factories, 1 logistic site, 1 R&D location)
Structured, trained and animated a community of lean managers and representatives (SMED methodology : 130 trainees, VSM : 11 managers trained)
Leaded continuous improvement projects (optimization of the freshness management for Asia subsidiaries, SMED project (-50% of changeover time), reorganization of some departments (-1.4 FTE on a team of 8), etc.)
